Why Document Verification Is Required Before Withdrawals
Every regulated online casino must verify its players before processing payouts, and Gangbob casino follows the same strict KYC (Know Your Customer) protocols. The purpose is to prevent fraud, underage gambling, and money laundering. You will need to submit proof of identity, proof of address, and proof of payment method before any withdrawal request is approved. Without verified documents, your account remains restricted, and you cannot cash out. The entire review process typically takes 24 to 72 hours after you submit acceptable files. Many players who experience delays find that their documents did not meet the format or size rules on the first try. Unlike platforms that offer a Gangbob casino no deposit promotion, full verification is still mandatory before any real-money withdrawal is released. Preparing your documents in advance saves time and frustration.
Accepted Document Types and Format Specifications
At Gangbob casino casino, the document upload system accepts three categories of files. For identity verification, you can upload a passport, national ID card, or driver’s licence. For address verification, a utility bill, bank statement, or official government letter dated within the last three months is required. For payment method verification, a photo of the front of your card or a screenshot of your e-wallet account details is accepted. All files must be in JPEG, PNG, or PDF format — BMP, TIFF, and HEIC are not supported. Each document must be in full colour, clearly legible, and show all four corners. Cropped, black-and-white, or blurred copies are rejected automatically. The table below summarises the requirements for each document type.
| Document Category | Accepted Formats | Key Requirements |
|---|---|---|
| Proof of Identity | JPEG, PNG, PDF | Full colour, no glare, all four corners visible, not expired |
| Proof of Address | JPEG, PNG, PDF | Dated within 3 months, matching your registered name, no cut-offs |
| Proof of Payment Method | JPEG, PNG, PDF | Full card front or e-wallet screenshot, last 4 digits visible |
File Size Limits and Image Quality Standards
Each file you upload must be between 100 KB and 5 MB. Files smaller than 100 KB are usually too compressed to read clearly, while files over 5 MB are rejected by the upload system because they take too long to process. The recommended resolution is at least 1024 x 768 pixels. When using a smartphone, place the document on a dark, flat surface and photograph it in natural light. Avoid flash — it creates glare on laminated IDs and cards. Scanned documents are preferred over phone photos, but high-quality smartphone images are accepted if they meet the clarity standards. Here are the key rules to follow:
- Minimum file size: 100 KB — anything smaller is likely unreadable
- Maximum file size: 5 MB — larger files are rejected immediately
- Recommended resolution: 1024 x 768 pixels or higher
- Colour mode: RGB or full colour, never grayscale or black-and-white
- Lighting: natural daylight, no flash, no shadows across the document
Step-by-Step Upload Walkthrough
Follow these steps to submit your documents correctly. First, log into your account and go to the “Verification” section in your profile menu. Select the document type you are uploading from the dropdown list. Click “Choose File” and locate the file on your computer or phone. Wait for the preview to load — if the preview is blank, the file is corrupted or in an unsupported format. Click “Upload” and wait for the green confirmation message. Repeat the process for each required document. During registration, make sure to enter your Gangbob casino promo code if you have one, as this ensures you receive the welcome offer after verification. Most players finish the upload in under five minutes. The system sends an email confirmation once all files are received. If any document is rejected, you will get a notification with the specific reason and instructions to re-upload.
Common Upload Errors and How to Fix Them
Even careful players run into upload issues. The most frequent problem is “file too large” — compress the image using your phone’s built-in resize function or a free online tool before uploading. “Unsupported format” errors mean the file is not JPEG, PNG, or PDF; convert it using free software like GIMP or an online converter. “Document expired” errors occur when your ID or passport has passed its expiry date — check the date before uploading. “Address bill older than 3 months” is another common rejection — request a current statement from your bank or utility provider. If your card photo shows only the last four digits, take a full-front photo of the card or use a bank statement that displays the card number. If you continue to get errors, contact support via live chat. They can check the exact rejection reason and advise on the correct format or document type.
What Happens After Your Documents Are Approved
Once your files pass the checks, the verification team at gangbob casino reviews them in the order they were received. Standard processing takes 24 to 72 hours. You can check the status in the “Verification” section of your account at any time. When everything is approved, you will receive a confirmation email, and your withdrawal limits will be lifted. At that point, any pending Gangbob casino bonus is released, and you can request a payout. Your Gangbob casino free spins are also credited to your account after verification is complete. If documents are rejected, you will be asked to re-upload with specific correction notes. Most rejections are resolved within one resubmission cycle. Once verified, you can withdraw using any supported method without further delays.
