Whether you are a first-time visitor or returning to Lucky Days Casino, this guide covers the essential features you need to know. This practical walkthrough explains how to create an account, calculate your welcome bonus, manage deposits and withdrawals, and get help when needed.
What You Need First
- A valid email address and a strong password (at least 12 characters, including numbers and symbols).
- Proof of identity – a government-issued ID or passport – for verification (KYC).
- A stable internet connection (mobile or desktop). The casino works as a progressive web app (PWA) from your browser – no installation from an app store required.
- A payment method: credit/debit card, e-wallet (Skrill, Neteller), or prepaid voucher (Paysafecard). Some methods may have regional restrictions.
- You must be at least 18 years old (or the legal age in your country). The casino operates under a Curacao license, so winnings may be subject to local income tax depending on your jurisdiction – check with your tax advisor.
- For mobile play, simply open the site in Chrome or Safari and add it to your home screen for a native-like experience.
Creating Your Account
- Go to the casino homepage and click the “Sign Up” or “Register” button. You can also use the token
to watch a step-by-step video (ID: ZeouM9prHU0) – the video shows the exact registration flow.
- Fill in the registration form: email, username (optional), password, and select your preferred currency. All fields must be in English characters.
- Agree to the terms and conditions and confirm you are over 18. You may also opt in for promotional emails.
- Submit the form. You will receive a verification email – click the link inside to activate your account.
- Log in for the first time. The system may prompt you to set up two-factor authentication (2FA). It is strongly recommended to enable 2FA via an authenticator app for extra security.
- Before depositing, complete the KYC process: upload a copy of your ID and a recent utility bill (address proof). Verification usually takes 1–24 hours.
Calculating Your Bonus
The welcome bonus is typically a match deposit offer. Let’s assume a 100% match bonus up to €500 plus 50 free spins. To calculate your bonus playthrough requirement, use the formula:
Formula: Wagering Requirement = (Deposit Amount + Bonus Amount) × Wagering Multiplier
Example: You deposit €200 and receive a 100% match bonus of €200 (total bonus balance €400). If the wagering requirement is 35x (bonus + deposit), you must wager (€200 + €200) × 35 = €14,000 before withdrawing any winnings from the bonus. Only bets on slots contribute 100% to wagering; table games contribute much lower (e.g., 10%). So if you wager €14,000 on slots, you clear the requirement. But if you mix in blackjack, only 10% of those bets count – you would need to bet significantly more to meet the target.
Free spins winnings are usually credited as bonus money with their own wagering requirement (often 40x). For example, winning €50 from free spins means you must wager €50 × 40 = €2,000 before withdrawal.
Tip: Always check the maximum bet allowed while playing with a bonus (often €5 per spin) and which games are excluded (e.g., jackpot slots, live dealer games).
Money In, Money Out
The casino supports multiple payment methods. All transactions are processed in Euros or other currencies you selected. Deposits are instant; withdrawal times vary by method. The casino does not charge fees, but your payment provider may apply its own charges.
For deposits, use the “Cashier” section. Choose your method, enter amount (minimum €10), and confirm. The funds appear immediately. For withdrawals, go to “Withdraw”, select a method (must match the deposit method if possible – e-wallets are fastest), and enter the amount. Minimum withdrawal is €20. The casino processes pending withdrawals within 1–3 business days, then the payment provider takes additional time (Skrill 0–24h, bank transfer 3–7 days).
Important: You must wager your deposit at least once before requesting a withdrawal. Also, withdrawals to credit cards are not allowed; use e-wallets or bank transfer instead.
Safety & Licensing
The casino holds a license from the Government of Curacao (license number 8048/JAZ2020-013). This means it follows anti-money laundering (AML) and know-your-customer (KYC) rules. All data is encrypted using 256-bit SSL. Your account is protected by optional 2FA. The site uses independently tested random number generators (RNG) for games. However, because it is not regulated by the Malta Gaming Authority (MGA), winnings from this Curacao-licensed casino may be taxable in your home country – consult a tax professional.
If you ever feel you are losing control, the casino provides links to organizations like GamCare and Gambling Therapy. You can also set deposit limits, loss limits, session time reminders, and self-exclusion from your account settings.
Support Guide
The support team is available 24/7 via live chat and email. Here are common scenarios:
- Forgot password: Click “Forgot Password” on the login page. You will receive a reset link by email.
- Deposit not showing: Refresh the cashier page. If still missing, contact live chat with the transaction ID.
- Withdrawal pending too long: Check if you have completed wagering requirements. If yes, contact support; they may need to verify documents.
- Bonus not credited: Did you enter a bonus code? If the promotion required a code and you forgot, chat may help.
- Account locked: This usually occurs after failed login attempts or KYC issues. Verify your identity by sending required documents to support.
- Technical issues with games: Clear cache and cookies, or try a different browser. If persists, support can refresh your game session.
Quick Answers
How do I change my password?
Go to your account settings and select “Change Password”. You will need your current password and a new strong one.
Can I have multiple accounts?
No, only one account per person, household, IP address, and device is allowed. Duplicate accounts are closed.
What currencies are accepted?
You can register in EUR, USD, CAD, AUD, NZD, NOK, and others. Currency is set at registration and cannot be changed later.
Are there daily withdrawal limits?
Yes, typically €5,000 per day, €15,000 per week, and €50,000 per month. High rollers can request higher limits after verification.
How do I get free spins?
Free spins are awarded as part of the welcome package or weekly promotions. Check the promotions page or your inbox.
Can I play from a restricted country?
The casino does not accept players from the United Kingdom, United States, France, Netherlands, Australia, and several others. Check the terms for the full list.
What is the minimum age to play?
You must be at least 18 years old or the legal age in your country, whichever is higher.
Extra Tips
Deposit speed is nearly instantaneous, while withdrawal speed depends on the method. Use e-wallets for faster payouts. Below is a comparative table of typical processing times:
| Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Credit/Debit Card | Instant | 2–5 business days |
| E-wallet (Skrill, Neteller) | Instant | Up to 24 hours |
| Bank Transfer | Instant | 3–7 business days |
| Paysafecard | Instant | Not available for withdrawal (use alternative) |
Remember to verify your account fully before requesting a big withdrawal to avoid delays. Good luck and play responsibly!
